It also helps to complain to the city council rather than directly to the bus company. The company has to answer to the city council about all complaints received. (At least this was the case when I worked for Stagecoach.)

Ensure you have the following:

• Date and Time
• Location
• And as much of the following as posible
• Route Number and Destination
• Bus number, and/or Rego Number
• Driver Number/Name if possible. They have both shift and staff numbers.

Get the reference number for the complaint and follow it up!