Wel­ling­ton’s Tranz Metro trains have lately been known for cer­tain car­riages with broken heat­ing. It’s hor­rible enough being (rel­at­ively) young and only faced with a 30-minute chilly com­mute. I would­n’t want to be a Par­a­param gran mak­ing the hour-long trip to Wel­ling­ton in an unheated car­riage.

But it seems that while the car­riages are slowly being fixed, Trans Metro are also pay­ing atten­tion to, you know, being nice to cus­tom­ers. This morn­ing when I was wait­ing for my usu­al train, a fel­low came up to me rep­res­ent­ing Tranz Metro and asked me a few sur­vey ques­tions about the cold car­riages.

One ques­tion was the toss-up between remov­ing car­riages with broken heat­ers from ser­vice and there­fore hav­ing more crowding in the usu­al train ser­vcies.

But most inter­est­ingly, it seems that Tranz Metro will be offer­ing pas­sen­gers a 5% dis­count on monthly train tick­ets for July, or else a couple of free Fri­days in July if you use a daily tick­et.

The sur­vey asked if this was adequate compo. Well, for me it might be, but prob­ably not for an arth­rit­ic seni­or.

Let’s hope that Tranz Metro gets their heat­ing prob­lems sor­ted out before the end of winter.